I’m going to assume most of you have encountered the recent controversies relating to Tesco, which has led some in the Christian world to call for a boycott of their stores.
Firstly, Nick Lansley – Head of Research and Development at Tesco.com – posted a message on his Flickr page saying:
“I’m…campaigning against evil Christians (that’s not all Christians, just bad ones) who think that gay people should not lead happy lives and get married to their same-sex partners.”
I’ve read somewhere that Lansley made this comment a few years ago, but it has recently been removed.
Secondly, Tesco have been in hot water for reducing its support for the charity Cancer Research’s Race for Life, while deciding to sponsor Pride London, Britain’s largest gay festival.
In view of these controversies, I knocked off a quick email to Tesco asking for their response. What I have received back and reproduce below is obviously a standard response, as I didn’t make any comments, state my position, express concern, or anything like that; I simply asked for their response. And here it is:
Dear Mr James
Thank you for your email addressed to Philip Clarke, our Chief Executive regarding Tesco’s sponsorship of Pride London 2012.
I accept that you do not agree with our decision to sponsor Pride London. Tesco is the largest private-sector employer in the UK and our workforce comes from very diverse backgrounds. Our aim is to make them all feel welcome and valued. We encourage those colleagues who wish to set up their own social groupings within the company, one of the most recent of which is Out at Tesco, for gay and lesbian staff. This group asked for some support for Pride London, and we agreed to do that as part of our policy to treat all who work for us fairly.
Our support implies no moral, philosophic or political stance. It is not an expression of Tesco’s views; it simply reflects the diversity of the people who work for us. We support many causes and charities, whether it is raising money to fight the growing problem of dementia through our Charity of the Year, the Alzheimer’s Society, getting behind Help for Heroes, raising millions for cancer research and cancer care, or in this case promoting diversity in the workplace. Our £30,000 donation to Pride London was a very small part of our overall charitable and community contribution which last year amounted to £64 million.
I can assure you that there is no truth to the claim that our decision to support Pride London was at the expense of our partnership with Cancer Research UK. The two issues are not linked in any way. In fact, our relationship with CRUK is stronger than ever, both through our support for Race for Life and in other ways. I hope you will look out for a very exciting announcement planned for the New Year on how we and CRUK will take our partnership to a whole new level.
You have also expressed concern that comments made on the internet by a Tesco member of staff, Nick Lansley, might represent the views of Tesco itself. I want to reassure you in the clearest possible terms that Mr Lansley’s comments and postings, made in a personal capacity, in no way reflect the views of Tesco. Our values as a company are such that we abhor criticism of any religion, and we knew nothing about Mr Lansley’s comments and postings until they were brought to our attention. It is not for us to dictate or limit those private views but we do not tolerate statements that insult others or their beliefs. For that reason, when Mr Lansley was found to have posted material on his blog which insulted the religious beliefs of others, he was reminded of Tesco’s policy and the material was removed forthwith.
We know that being the UK’s leading retailer carries unique responsibilities. We have a responsibility to show leadership, as we do on issues like climate change and helping to develop our people’s skills. We also have a responsibility to listen carefully to our many and diverse customers and stakeholders, respect their views and seek to balance their opinions in the decisions we make. This is not always easy, particularly on issues where opinions can differ markedly. Whatever the issue, it is never our intention deliberately to inflame or polarise opinion or to make an already contentious debate more contentious.
We are very aware that a well-intended action designed simply to support some of our colleagues in Tesco has unintentionally created some misunderstanding and mistrust. We would never set out to do this, and we are sorry for it. We will continue to support our colleagues in the Out at Tesco network as we do in our other diversity forums. Most of our charitable and community support is however focused on delivering practical benefits, rather than on funding awareness-raising events. We will therefore discuss with Out at Tesco how we can support them in future years in ways that will not include sponsoring events. We hope this will enable us to be true to our belief that everyone is welcome at Tesco without polarising opinion.
We very much accept that, however well-intentioned we are, we do not always get everything right for everyone. I do hope, however, that the explanation gives you some reassurance about how seriously we take the views of all our stakeholders, and the value we attach to tolerance and inclusion. I hope also that it begins to restore your confidence that Tesco does try to do the right thing and does indeed listen to your feedback.
Kind regards
Lesley McRae
Customer Service Executive